Effective Date: July 15, 2026
At E T Electronics, we understand that customers may occasionally need to change or cancel an order after completing a purchase. Because orders can move into fulfillment quickly, we recommend contacting our support team as soon as possible if you need to make a change.
1. When Can an Order Be Cancelled?
An order can generally be cancelled before it has been processed or shipped.
Once an order has entered fulfillment or has been handed over to a shipping carrier, we may no longer be able to cancel it. In that situation, you may request a return after delivery in accordance with our Return & Refund Policy.
2. Cancellation Requests
If you wish to cancel an order, please contact us as soon as possible after placing it.
When submitting your request, please include:
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Order number
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Customer name
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Item or items you want to cancel
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Reason for cancellation, if applicable
We will review the order status and confirm whether cancellation is still possible.
3. How to Contact Us
Cancellation requests can be submitted through our customer support team:
Email: support@theetelectronics.com
Phone: (225) 9298 998
Providing your order number helps us locate your purchase and respond more efficiently.
4. Refunds After Cancellation
If your cancellation is approved before the order has been shipped, the order will be cancelled and an eligible refund will be issued to the original payment method.
Approved cancellation refunds are generally processed within 7 business days. Your bank or payment provider may require additional time before the funds appear in your account.
5. Cancelling Part of an Order
If your purchase contains multiple products, you may request cancellation of individual items before they enter the fulfillment process.
If approved, the cancelled item or items will be refunded while the remaining products continue through normal processing.
6. Changes to an Existing Order
Need to change something instead of cancelling the entire order? Contact us immediately if you need to update:
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Shipping address
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Billing information
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Product selection
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Quantity
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Other order details
We will make a reasonable effort to accommodate changes, but modifications cannot be guaranteed once fulfillment has started.
7. Orders That Cannot Be Cancelled
Cancellation may not be available once an order has:
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Been shipped
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Been handed to a carrier
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Entered an advanced fulfillment stage
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Already been delivered
For shipped or delivered orders, please refer to our Return & Refund Policy for available options.
8. Order Security & Verification
For the protection of our customers and business, E T Electronics may review orders that appear unusual or require additional verification.
We may delay or cancel an order in situations involving:
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Suspicious payment activity
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Suspected unauthorized transactions
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Inaccurate customer information
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Payment verification issues
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Violations of our website policies
If an order is cancelled after payment has been received, any applicable refund will be returned to the original payment method.
9. Questions About Your Order
If you need help cancelling or changing an order, our support team is available to assist you.
E T Electronics
Email: support@theetelectronics.com
Phone: (225) 9298 998
Address:
9255 Florida Blvd #1
Baton Rouge, LA 70815
United States