Effective Date: July 15, 2026
At E T Electronics, we want our customers to feel confident in the products they purchase from us. We carefully select the products we offer and aim to provide reliable quality and dependable customer support. This Warranty Policy explains the warranty coverage available for eligible products purchased directly through our website.
This warranty is provided in addition to any rights available under applicable consumer protection laws.
1. Warranty Coverage
Eligible products purchased directly from E T Electronics may be covered by a 12-month limited warranty against manufacturing defects, unless a different warranty period is specifically stated on the product page.
Coverage generally applies to defects that arise from:
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Manufacturing workmanship
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Defective materials or components
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Production-related structural issues
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Manufacturing defects affecting normal intended use
The warranty period begins on the date the product is delivered.
2. Warranty Period
Unless otherwise specified for a particular product, the standard warranty period is 12 months from the original delivery date.
Depending on the nature of the issue and availability of the product, an approved warranty claim may result in:
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Repair of the product
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Replacement with the same or a comparable product
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Store credit
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Refund to the original payment method when repair or replacement is not reasonably available
The available resolution will be determined after reviewing the reported issue.
3. Covered Issues
The warranty is intended to cover genuine manufacturing defects that occur during normal and intended use.
Examples may include:
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Defective electronic components
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Manufacturing-related hardware failures
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Faulty switches, connectors, or internal mechanisms
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Defective parts resulting from production
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Other workmanship or material defects
4. Exclusions
The warranty does not cover problems caused by circumstances outside normal manufacturing defects, including:
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Normal wear and tear
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Accidental drops, impacts, or physical damage
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Misuse or improper operation
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Neglect
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Improper installation or handling
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Liquid or moisture damage
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Power surges or electrical damage caused by external sources
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Exposure to extreme temperatures or unsuitable environments
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Cosmetic damage such as scratches, dents, discoloration, or fading
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Lost or stolen products
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Unauthorized repairs or modifications
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Damage caused by third parties
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Use contrary to the manufacturer's instructions
Products purchased from unauthorized sellers or third-party marketplaces may not qualify for warranty service from E T Electronics.
5. Starting a Warranty Claim
If you believe your product has developed a manufacturing defect, please contact our support team before sending the product back.
Please provide:
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Order number
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Date of purchase
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Product name
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Description of the problem
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Photos or videos showing the issue, when applicable
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Any troubleshooting information requested by our support team
Our team may request additional information to determine whether the issue falls within warranty coverage.
6. Inspection & Resolution
In some cases, the product may need to be returned for inspection.
Once the item has been received and evaluated, we will determine whether the reported issue qualifies for warranty coverage.
If approved, we may repair or replace the product. If neither option is reasonably available, we may provide store credit or a refund to the original payment method.
Approved refunds are generally processed within 7 business days after the warranty decision has been finalized. Your payment provider may require additional time to make the funds available.
7. Product Care
To help maintain the performance and lifespan of your products, we recommend:
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Following all manufacturer instructions.
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Using products only for their intended purpose.
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Keeping electronic products away from unnecessary moisture and liquids.
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Avoiding excessive heat, cold, or harsh environments.
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Using appropriate power sources and accessories.
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Handling and storing products carefully when not in use.
Proper use and care can help prevent avoidable damage and maintain product performance.
8. Warranty Limitations
To the fullest extent permitted by applicable law, E T Electronics' liability under this Warranty Policy is limited to the original purchase price of the affected product.
We are not responsible for indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, a product, except where such limitations are prohibited by applicable law.
9. Contact Our Support Team
For warranty questions or to begin a warranty claim, please contact:
E T Electronics
Email: support@theetelectronics.com
Phone: (225) 9298 998
Business Address:
9255 Florida Blvd #1
Baton Rouge, LA 70815
United States